Order Changes :

I need to change the billing address on my order
Once an order has been placed, it's not possible to change the billing address.

If you have received an order confirmation email, that means your order and payment have gone through without a problem. We don't include the billing address

I need to change the shipping address on my order?

Please contact us ASAP, and be sure to include the new shipping address. If the order has not yet been dispatched, we'll be able to update the shipping address.

Can I cancel my order?

We generally begin processing orders within 1-12 hours of the order being placed. As all of our products are personalized and/or printed to order, we cannot cancel an order once production has begun.

I need to change the name to be printed on the product
We generally begin processing orders within 1-12 hours of the order being placed. Once production has begun, we're unable to change the name on the product.

It you've only recently placed the order, contact us and we'll check if it's possible to change the name.

Shipping

When will my order be shipped / Why hasn't my order shipped yet?

Our standard production time is currently 2-5 business days, so from the date you place your order, please allow between 2-5 business days for your order to be produced and ready to ship. Once the item has shipped, then allow 2-10 business days for delivery.

Can you rush or expedite my order?

We don't currently offer an expedited production or shipping service.

Shipping timeframe and costs?

Shipping costs and delivery time will be calculated at checkout. 

Personalization and customization:

1.Can you print a first and middle name on a product?

Yes we can print a first and middle name. Depending on how long the name is, we will decrease the font size to fit the name in.

2. Can I choose a different font?

Currently we do only offer each product in the font that is shown on the product page.

3.Can I purchase a blanket without a name on it?

Yes, we can print a product without a name. Just enter 'no personalization' in the baby's name section when you order, and we'll leave the name blank.

Still have a question?

To contact us, please fill out the form below or email us at
contact@lottetots.com

We endeavor to respond to all enquiries within 24 hours, or if received on the weekend, we will respond by the next business day.